Why Outsource ?

IT Support - Why Outsource ?

 

Increased ROI
You receive literally a Million Dollars worth of technical expertise for less than the cost of one employee.

Enables Fixed Budgetary Forecasting
The annual cost of supporting IT infrastructure can be accurately calculated and provided on a fixed price.

Reduces Direct Cost of Assets
Less internal equipment required - specific laptops, desktops, mobile phones etc., are not required

Faster Response Times
Networks are monitored in real time and issues are identified and addressed as they arise.

Increased Network Stability, Reduced Unexpected Issues
Pre-emptive maintenance is one of the key factors of healthy infrastructure; however these "menial" monthly tasks are traditionally the first to be dropped when internal teams are concentrating on core activities.

Complete Transparent Reporting on all Activities
A report is produced for every job completed. These reports are transferred to a monthly report which provides invaluable information on the network and provides a basis from which strategic decisions can be made on future requirements.

Increased Technical Resources
Outsourcing provides increased resources both in actual numbers of people available to manage multiple concurrent requirements, but also in specialist technical certifications.

More Time to Spend on Business Strategies

IT Managers should work "on" their company's Information Technology - not "in" it. Too often this isn't the case, as they find themselves becoming an "IT Doer" not an IT Manager

Reduces Technical Training Costs
Keeping abreast of emerging technology requires ongoing training. With outsourcing, this is no longer the responsibility of the company.

Training
Staff training requirements often aren't noticed or addressed. Outsourcing companies spend thousands of dollars a month on specialised training to ensure our Engineers skills are up to date.

Reduces Cost
The direct and indirect cost of an internal, dedicated internal resource management infrastructure is generally 25 to 30% higher than Outsourcing.

Increased Staff Productivity
Internal resources can only address one requirement at a time. Hence two, three, four or even more concurrent requirements lead to lower productivity for users and eventually you run out of hands.

Improved Staff Morale
When issues are dealt with quickly, efficiently and with a level of consistent, unbiased service, your staff have a much more pleasurable experience than if they have to wait for hours or even days to receive assistance.

Reporting
Quality outsourcing companies provide detailed reports on all network activity, giving management the information it needs to make informed IT decisions.

 

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