IT Support Service

IT Support Service is an integral part of Osiris which has enabled us to become a provider of integrated IT solutions. We provide quick, reliable and practical advice to our clients at a low cost.

IT Care - a specially tailored package offers regular maintenance and timely advice, to ensure that your machines are operating at the optimum level. This service includes regular ‘health-checks’ of your servers and office network. We also help start-up companies set up their IT infrastructure that allows easy scalability as their business grows.

One Stop Shop – Our infrastructure team works hand in hand with our clients to meet their specific IT needs, that would optimize their business.. This includes IT procurement, project implementation and technical support. This service comes along with professional advice from our skilled engineers on your office network infrastructure.

Virtual IT Department- We provide our clients with the peace of mind, knowing that their IT infrastructure is being handled by knowledgeable professionals. With quick response, and reduced downtime, our clients sleep comfortably knowing they have a secure business platform. The IT Support Service that we offer are inclusive but not limited to services below :

 

Troubleshoot of desktop PCs and portables computers

Software and Hardware Standardisation

Technical support, both phone and remote

Onsite technical support

Backup solutions

Monthly maintenance solutions

Firewall solutions

Auto data backup system

Onsite and offsite backup

Advanced Network Deployment

Data Cabling

Data protection strategy; tape backup, power protection, anti-virus solutions

Firewall & VPN

WAN, LAN, VLAN, configuration and settings

IT Procurement

 

Network Security         

Documentation

E-mail: Internal, Internet, Browser-based

Systems Evaluation and Design

File/Printer sharing

Group scheduling/Groupware

Procurement

Project Management

Remote Access and Remote Control

Remote Network Management

Secure Internet Access - Proxy, Firewall, Caching Server

Security Audits

Server installation and maintenance

Supervision of Internal Administrators

Telecommunications Design

Wireless networking

 

For a complete outsourced solution for Virtual IT Department and Support, please visit the IT Support Packages or contact us.

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