IT Support Service
IT Support Service is an integral part of Osiris which has enabled us to become a provider of integrated IT solutions. We provide quick, reliable and practical advice to our clients at a low cost.
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IT Care – a specially tailored package offers regular maintenance and timely advice, to ensure that your machines are operating at the optimum level. This service includes regular ‘health-checks’ of your servers and office network. We also help start-up companies set up their IT infrastructure that allows easy scalability as their business grows.
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One Stop Shop – Our infrastructure team works hand in hand with our clients to meet their specific IT needs, that would optimize their business .This includes IT procurement, project implementation and technical support. This service comes along with professional advice from our skilled engineers on your office network infrastructure.
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Virtual IT Department– We provide our clients with the peace of mind, knowing that their IT infrastructure is being handled by knowledgeable professionals. With quick response, and reduced downtime, our clients sleep comfortably knowing they have a secure business platform.
The IT Support Service that we offer are inclusive but not limited to services below :
Troubleshoot of desktop PCs and portables computers
Software and Hardware Standardisation
Technical support, both phone and remote
Onsite technical support
Backup solutions
Monthly maintenance solutions
Firewall solutions
Auto data backup system
Onsite and offsite backup
Advanced Network Deployment
Data Cabling
Data protection strategy; tape backup, power protection, anti-virus solutions
Firewall & VPN
WAN, LAN, VLAN, configuration and settings
IT Procurement
Network Security
Systems Evaluation and Design
File/Printer sharing
Group scheduling/Groupware
E-mail: Internal, Internet, Browser-based
Procurement
Project Management
Remote Access and Remote Control
Remote Network Management
Secure Internet Access – Proxy, Firewall, Caching Server
Security Audits
Server installation and maintenance
Supervision of Internal Administrators
Telecommunications Design
Wireless networking
Documentation
Troubleshoot of desktop PCs and portables computers
Software and Hardware Standardisation
Technical support, both phone and remote
Onsite technical support
Backup solutions
Monthly maintenance solutions
Firewall solutions
Auto data backup system
Onsite and offsite backup
Advanced Network Deployment
Data Cabling
Data protection strategy; tape backup, power protection, anti-virus solutions
Firewall & VPN
WAN, LAN, VLAN, configuration and settings
IT Procurement
Network Security
Documentation
E-mail: Internal, Internet, Browser-based
Systems Evaluation and Design
File/Printer sharing
Group scheduling/Groupware
Procurement
Project Management
Remote Access and Remote Control
Remote Network Management
Secure Internet Access – Proxy, Firewall, Caching Server
Security Audits
Server installation and maintenance
Supervision of Internal Administrators
Telecommunications Design
Wireless networking