The support we offer are tailored according to the needs and requirements of the client. But in general they could be categorized into 4 types. Full level support, remote support, phone support, and contract staffing.
Full level support involve a full analysis of existing infrastructure, Improvements and upgrades will be performed accordingly to make sure everything is running optimally. Regular maintenance and patching of systems will be performed. We basically take care of your basic IT needs. In other words, think of us as your outsourced IT department, keeping the entire IT infrastructure running smoothly without a hitch.
Remote support involves installing a small software tool which allows our team of experienced technicians to remotely diagnose and fix the problem via the internet. Remote support is only available for software (not OS) related issues and requires active network connection to work.
Phone level support involves a experienced technician not reading from a pre-written script. The initial detailed documenting of the existing IT infrastructure enables our technician to correctly deduce the possible cause for the problem and immediate solution. Should the solution be simple enough the technician could walk the caller through simple detailed steps to remedy it. However in instances where the solution is deemed too complicated we can dispatch a technician on site to implement it.
Our contract staffing is different than most others. We don't just leave a staff with you and be done with it. Our contract staff has the full backing of all the other experts he can rely on. So in other words you may have hired a single staff with the full knowledge and experience of an entire team.